ISG – Direct Service to Passengers (STCW)

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COURSE FINDER > E-Learning > ISG - Direct Service to Passengers (STCW)

ISG – Direct Service to Passengers (STCW)

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Enhance your crew’s ability to serve and communicate with passengers effectively with our interactive eLearning course. Covering life-saving equipment, emergency procedures, and special assistance, this course is essential for all seafarers.

125.00

Description

Embark on our e-learning journey designed to enhance your ability to communicate effectively with passengers and ensure their safety onboard. This course covers critical aspects like life-saving appliances, pre-embarkation information, and special assistance for passengers, all aligned with STCW standards.

 

  • Interactive Learning: Engage with real-life maritime case studies, high-quality images, and interactive exercises.
  • Assessment: End-of-module assessments to track your progress and ensure understanding.

 

Course Highlights:
  • Duration: 60 minutes
  • Level: Awareness
  • Suitable for: All seafarers
  • Language: English
  • Standard: Aligned with the Code of Safe Working Practices
Learning Outcomes:

 

Module 1: Establishing Communication
  • Identify: Various communication methods with passengers.
  • Explain: How crew members are identifiable during emergencies.
  • Describe: Techniques for establishing and maintaining effective communication in crowds.

 

Module 2: Costa Concordia
  • Describe: The events of the Costa Concordia incident.
  • Explain: Language barriers and non-verbal communication strategies.

 

Module 3: Life-Saving Appliances
  • Identify: Life-saving equipment available for passengers.
  • Describe: Demonstrations of these appliances to passengers.
  • Understand: The events of the Scandinavian Star incident.

 

Module 4: Embarkation Procedure
  • Describe: Essential pre-embarkation information for passengers, including lifejacket instructions.
  • Explain: How accommodations are adapted for passengers with special needs.
  • Explain: Accessibility of information and announcements for all passengers.
  • Describe: Procedures for emergency disembarkation.

 

This course is vital for all seafarers to ensure passenger safety and satisfaction and to make your vessel a model of maritime excellence.