Description
Overview:
Designed for heads of department and senior positions aboard, this course is tailored for individuals in roles where understanding the influence of leadership on individuals and department teams is crucial.
The Advanced Leadership Module concentrates on addressing the challenges specific to the heads of department position, emphasizing the consolidation of knowledge and skills. Topics covered include motivating individuals and teams, proficient communication, implementing performance management on board, principles of resource management, and adeptly managing conflict situations through coaching and mentoring on board.
Contents:
- Importance of Communication with guests and Team
- Challenges of communication
- Importance of Communication with guests and Team
- Challenges of communication on board
- Elements of effective communication
- Listening to positions and being an empathetic leader
- Communication styles
- Constructive feedback
- Mentoring definition
- Mentor role principles of guidance
- Differences between Mentoring, Management and Coaching
- Key Components of an Effective Mentoring
- Mentoring theories/models
Certification: The training provided by Barcelona Crew Academy includes a Diploma Certificate and is awarded by, the Guest Program- IAMI
Details to take note of: Once you have purchased the course you will be enrolled and gain access to the online platform to undertake your self-study and complete assessments. You will also be required to attend the class either in person or Live stream.
Assessment process: Assessment Criteria is achieved through the assessment process of practical demonstrations by applying skills, supported by Assessments through final exam and assignments testing.