Description

Overview:  

Designed for individuals with a minimum of 2 years of senior-level experience onboard, this program aims to solidify their knowledge and potentially cultivate new skills to enhance effectiveness in their roles.  The course begins with an in-depth exploration of Administration and Human Resource skills essential for proficiently managing the Interior Department. It offers both theoretical foundations and practical training in creating and utilizing checklists, Standard Operating Procedures (SOPs), inventories, and interior manuals across all Interior sub-departments (Service, Housekeeping, and Laundry), along with insights into uniform inventories, ordering, and purchasing.  The curriculum then delves into the significance of communication and the development of key Human Resource skills, including team management and recruitment. Fundamental principles of accounting, budgeting, and financial planning systems are covered, along with an introduction to MLC, flag state regulations, and crew contracts. Participants also acquire skills relevant to Event Management and Destination Management for high-end clients. 

 Contents:  

• Establishing vision, mission, and goals 
• Create, implement, and manage inventories, checklists, departmental procedures, rosters, and standard operating procedures 
• Interior guidelines for Service, Housekeeping, and Laundry departments 
• How to manage the interior department and sub-departments 
• How to plan, implement, and review professional Administration and Information Management systems, including contacts, records, schedules, and standards 
• Human Resources: recruitment, training & development, performance management, employee relations Health, Safety, and Security: HACCP, food safety, Marpol, ISPS, PPE, risk assessment, accidents and near misses, safeguarding 
• Plan and implement Event production and Event Management 
• Plan, implement, and manage Destination management and Itineraries. Introduction to MLC, flag regulation, and SEAs 
• Introduction: implement and manage Financial Planning systems, accounts & budgeting.

Certification:

The training provided by Barcelona Crew Academy includes a Diploma Certificate and is awarded by, the Guest Program- IAMI 

Details to take note of:

Once you have purchased the course, you will be enrolled and gain access to the online platform to undertake your self-study and complete assessments. You will also be required to attend the class either in person or via livestream. 

Assessment process:

Assessment Criteria is achieved through the assessment process of practical demonstrations by applying skills, supported by Assessments through final exams and assignments testing.